Health inspectors observing an elderly care home in Wantage had to intervene after a resident needing the toilet was left unattended for almost three hours.
Wantage Nursing Home, in Garston Lane, has been slammed by health watchdog, the Care Quality Commission (CQC), in a report published last week.
It raised welfare fears and branded safety at the home caring for about 39 people as ‘inadequate’. It was rated ‘requires improvement’ in four other areas, and overall.
The CQC report said: “The service was not safe. Call bells were not always responded to in a timely manner.
“We observed throughout our inspection that care staff on both floors were often rushed and did not have the time to meet people’s needs.
“For example, one person required support with their continence needs. We observed this person waited for two hours and 45 minutes and no care staff came to attend this person.”
The report said inspectors then alerted the manager that the resident needed help.
The surprise inspection in February found people are not protected against risks of infection, a shortage of staff, and people are not always treated with dignity and respect.
The report added: “People told us there were not enough staff. Comments included ‘they are very short staffed, sometimes you have to lay in bed, sometimes it can be eleven or twelve o’clock before they get you up’.”
Wantage Nursing Home is run by Sanctuary Care, based in Worcester, which also manages three other care homes in Oxfordshire.
Director of care operations at Sanctuary Care, Stephen Rees, said: “We strive to deliver the highest standard of care consistently, for every resident, so have been deeply disappointed by the report.
“We are working tirelessly to established sustained improvements at the home.
“I would like to assure everyone that we remain committed to delivering care that is centre on our residents and founded on kindness, security and respect.”
Inspectors also found there was only one hoist sling among 12 people who needed it.
Having one sling was also a safety risk as it can be uncomfortable for residents if it is too small, and a risk of people falling out if it is too big, according to the report.
The CQC report added said: “We observed a person was not fully clothed and they had their bedroom door propped open with a trolley, which exposed them to people in the corridor.
“We observed people sat for long periods of time with no interactions from staff. We saw staff did not always have time to speak with people and explain what they were doing before supporting people.”